Member Rewards
Loyalty Rewards Program
Earn rewards, Save on care and Build your benefits.
Every hour of care you receive builds toward free hours. Your rewards accumulate automatically and remain available whenever you need support.
How It Works
A Simple Reward System
We reward loyalty in a clear and predictable way. The more care services you use, the more free care you earn over time.
The Simple Math
Every 40 hours of paid service equals 4 hours of complimentary care.
Automatic enrollment — no forms to fill
Rewards accrue with every hour of service
Use rewards anytime, no expiration
Redeem independently — no restrictions
Why Join
Key Benefits
Save on Care
Earn free hours with every service you purchase
No Expiration
Rewards never expire — use them whenever you need
Automatic
Enrollment is automatic — you earn as you go
Flexible Use
Use rewards for any Divine Home Care service
Unlimited Earning
No cap on how many rewards you can earn
Family Benefits
Rewards can be used for yourself or loved ones
Earning Structure
Your Reward Journey
As you use more services, your rewards grow with you in a clear and predictable way.
Tier 1
First Milestone
40 Hours
4 FREE
Tier 2
Second Milestone
80 Hours
8 FREE
Tier 3
Gold Status
120 Hours
12 FREE
Tier 4+
Platinum
160+ Hours
20+ FREE
Example: After 80 hours of service, you have 8 free hours available. Rewards accumulate over time.
Earning Rewards
How to Earn Free Hours
Earning rewards is simple. You're already enrolled, and your progress builds automatically over time.
Use Our Services
Every hour of Divine Home Care service you receive counts toward your rewards.
Track Your Progress
We keep detailed records. You'll receive quarterly statements showing your earned rewards.
Reach Your Milestone
Once you hit 40 hours (or the next milestone), your free hours are immediately credited to your account.
Redeem Anytime
Use your free hours whenever you need care. There are no deadlines or restrictions.
Example
Sample Progress Example
Here's how a typical member's rewards grow over time.
Member: Sarah (Year 1)
Month 2: 20 hours of service
50% toward first reward • 0 free hours earned
Month 4: 40 hours of service
✓ First milestone reached • 4 free hours earned
Month 8: 80 hours of service
✓ Second milestone reached • 8 free hours earned (4 additional)
Total Savings: 8 hours of free care worth ~$800–1000
Using Rewards
How to Redeem Your Free Hours
Redeeming your rewards is simple and straightforward. Just follow these steps to apply your free hours.
Contact Us
Call or email Divine Home Care to schedule service using your free hours.
Specify Your Needs
Tell us what type of care you need and when. Your preferences are prioritized.
Schedule Service
We arrange a caregiver and confirm a time that fits your schedule.
Service Delivered
Your caregiver arrives, and your free hours are applied to the service.
What Members Say
Frequently Asked Questions
No. You are automatically enrolled as soon as you start using Divine Home Care services. Your rewards begin accumulating from your first hour of service.
Yes. Your loyalty rewards can be used alongside insurance coverage, government programs, and other funding sources. Free hours are applied to your out-of-pocket costs.
No. Your rewards do not expire. You can use them at any time, whether in the near future or much later.
Yes. Rewards can be applied toward care for a family member. Contact us to arrange how the hours will be used.
We provide quarterly statements that show your accumulated rewards. You can also contact us at any time to request your current balance.
Yes. Your earned hours can be applied to all Divine Home Care services, including personal support, transitional care, companion care, and live-in care.
No. Your rewards remain available to you. If you return to Divine Home Care in the future, your earned hours can still be used.
No. You can use your rewards whenever you need care and for as long as your balance allows. There are no usage restrictions.
Value
Loyalty Rewards Value
Here's what you save as your rewards grow over time.
Estimated savings based on typical personal support service rates. Actual savings may vary by service type and location.
Next Steps
Ready to Start Earning Rewards?
Get started today and begin earning free hours of care.
Current Client?
You're already enrolled. Check your latest statement to view your earned rewards balance, or contact us for details.
Check Your BalanceNew to Divine Home Care?
Request services today and start earning rewards from your first hour. Enrollment is automatic, so there is nothing extra to do.
Request Services
Questions?
We're Here to Help
Have questions about the Loyalty Rewards Program? Our team is available to guide you and help you get the most from your care.
+1 (289) 922-8475 | 1-844-5DIVINE (Toll-Free)
Available 24/7 • www.divinehomecare.ca