Privacy Policy

Divine Home Care is committed to protecting your personal information in accordance with Canadian privacy laws. This Privacy Policy explains how we collect, use, and safeguard your information when you access our website or use our in-home care services.

1. Information We Collect

We collect personal information that you provide voluntarily, including your name, phone number, email address, and details related to your care needs. Where necessary, we may also collect health-related information to support safe and effective care delivery.

2. How We Use Your Information

Your information is used to provide and coordinate in-home care services, communicate with you, schedule appointments, and manage service delivery. We may also use information to improve service quality and operations.

3. Sharing of Information

We may share your information with authorized healthcare professionals, service providers, or regulatory bodies when required to deliver services or comply with legal obligations. All sharing is done in accordance with Canadian privacy laws.

4. Cookies and Website Use

Our website uses cookies and similar technologies to improve functionality and user experience. These may collect basic technical data such as browser type, device information, and IP address. You can manage cookie preferences through your browser settings.

5. Use of Technology

We may use digital tools and technologies to support service delivery and operations. All personal information remains protected under the same privacy standards and safeguards.

6. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These include secure systems, access controls, and staff training.

7. Storage and Retention

Personal information is retained in accordance with Canadian healthcare and privacy laws. Health records are kept for the minimum period required by law, after which they are securely destroyed.

8. Your Consent and Choices

You have the right to control how your information is used. You may withdraw consent, request access to your information, or request corrections at any time, subject to legal limitations.

9. Access and Correction

You may request access to your personal information or request corrections by contacting us. Requests will be handled in accordance with applicable privacy legislation.

10. Legal Compliance

This Privacy Policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. Updates will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Divine Home Care
Email: care@divinehomecare.ca
Phone: 289-922-8475
Address: 302 Town Centre Blvd, Ste 300, Markham, Ontario

Effective Date: Apr 13 2026